Terms and Conditions

Welcome to RAOFAN®. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern InstructUK Resources Ltd's relationship with you in relation to this website. The term InstructUK Resources Ltd, RAOFAN® or "us" or "we" refers to the owner of the website whose registered office is Resources House, 10 Central Treviscoe, St Austell, Cornwall, PL26 7QW. Our company registration number is 07649176. The term "you" refers to the user or viewer of our website.

    The use of this website is subject to the following terms of use:
  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without InstructUK Resources Ltd's prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.


This material is copyrighted: No part of these material may be copied, photocopied or reproduced in any form or by any means without the permission in writing from InstructUK Resources Ltd. Violation of these laws will lead to prosecution.

All trademarks, service marks, products or services are trademarks or registered trademarks of their respective holders and are acknowledged by InstructUK Resources Ltd



Unless otherwise stated, all prices shown are in Pounds Sterling excluding VAT with the total including VAT either shown in brackets or separately at the checkout stage. Unless otherwise stated all prices are our standard prices and will usually remain the same for any particular item. By using our online service (RAOFAN®) you agree that the price quoted at the checkout supersedes any price quoted on your purchase order.


Where possible the image shown represents the goods. However, certain pictures may represent a different manufacturer, a generic form, a range of goods or an advertising image. In these cases the image does not necessarily accurately represent the product, so please refer to the description of each item.


VAT is included on all relevant items at a rate of 20%, VAT is chargeable to all customers within the European Union.


Postage and handling will be calculated at the most economical rate. The postage fee will be calculated and shown to you before you enter your payment details. Our Standard UK mainland delivery starts at £1.99+VAT for small items up to the value of £9.99. Orders over the value of £10.00 and up to £249.99 are shipped next day via Interlink Express at a charge of £5.99+VAT. Orders over £250.00 will be shipped FREE OF CHARGE.

Interlink Express will provide a text message/email providing a one hour delivery window in which they will aim to deliver your parcel on the day of delivery. Please ensure that your mobile number and/or email address is correct at the time of ordering for this service. For international delivery please contact us for a delivery quote before placing your order by emailing sales@instructuk.com or Telephone +44 1726 828301


Unless otherwise stated delivery times should be within 5 days for the UK, and within 10 days for other European Union countries, and within 20 days for the Rest of the World.


Under the Distance Selling Regulations you have the right to cancel your order and claim a full refund at any time after you place your order and up to 14 working days after you receive the goods. If you wish to do this please contact InstructUK Resources Ltd. We will make the refund as soon as possible and in any event within 30 days. Your obligation after delivery and in the period up to the point of cancellation is to keep possession of the goods and take reasonable care of the goods. After you have cancelled you have a duty to restore the goods to us and in the meantime retain possession of the goods and take reasonable care of them. Goods returned to InstructUK Resources Ltd not in a re-saleable condition will not be refunded. If you exercise your right to cancel your order after we have sent the goods, and they are not defective, of poor quality, mis-described or not fit for their purpose, then you must send them back to us at your own expense.


If for any reason we cannot fulfil your order we will contact you to give you the choice of cancelling your order, amending it, or waiting for the items you ordered to come into stock as appropriate.


All goods remain the property of Nuco Training Ltd until settled in full. InstructUK Resources Ltd reserve the right to enter a customer premises to seize goods that have not been settled if deemed necessary.


These Terms and Conditions apply to all orders placed on this web site or by phone, fax or mail order.


If you need any further assistance to place your order, please contact InstructUK Resources Ltd. If you have questions concerning these terms and conditions, please contact InstructUK Resources Ltd. Alternatively, you may wish to enquire at your local trading standards office or Citizens Advice Bureau. The main consumer protection legislation governing this contract is the Consumer Protection (Distance Selling) Regulations 2000 and the Unfair Terms in Consumer Contracts Regulations 1999.